Download Help Desk Instructions

The St. Lawrence-Lewis BOCES Help Desk is a new tool to assist in providing a speedy solution to technologyissues through out the organization & districts. Below you will find instructions on how to use the help desk.

2. Your username & password are the same as your SLL BOCES email account. Be sure to put CANTON\ in front of your username, otherwise it will not let you log in.


When you go to the location, you will receive a login prompt (as seen to the right). Type in the username & password, and then press the OK button.

3. When you log in, you will see a form for you to enter a help desk ticket into.

Please make sure to fill in all fields.

If you do not enter your email address, then you will not receive the notices generated, and you will not be able to check on the status of your ticket(s). Information such as your phone & room numbers, as well as your name, will also help us to resolve your ticket faster.

Enteras much information as you can into the info field. If there is a deadline or if the task is a high priority, please make sure to note that in the field.

Once finished, click on the Submit Ticket button. You will receive a message letting you know that the ticket has been submitted, and how you can check on the status of it. And email will also be sent out to the technician and the person creating the ticket.

4. To check on your ticket, there is a link at the bottom of the help desk page that will send you to http://help.sllboces.org where you can enter your email address & get a list of tickets that you have submitted.

5. When you log in, you'll see a list of open & closed tickets. To check onone, click on the summary. That will bring up all the information regarding the ticket, where you can also add more information to it, orclose (or open if its currently close) the ticket.

Information added into the Quick Note field will be added to the ticket for the technician to review. An email will be sent out to the assigned technician and the end user.

If there are any questions, comments or suggestions, please contact Scott Wilhelm at swilhelm@sllboces.org.